Chapter 1 General Provisions

Article 1 [Purpose]

These Terms and Conditions apply between Genie Music Co., Ltd. (hereinafter the “Company”) and users and stipulate matters related to the rights, obligations, and other necessary matters between those who trade products or services, the rights, obligations, and responsibilities between the “member” and the “Company,” and the service use procedure of the “member” in using the STAYG service, a content service provided by the “Company,” and other services through wired or wireless Internet, etc.

Article 2 [Definition of Terms]

① The definitions of terms used in these Terms and Conditions are as follows:

1. STAYG service: It refers to the service (including both paid and free services) and ticket reservation service and STAYG album service of "LIVE products, VOD products, and complex products" provided by the company.
2. Paid service: It refers to a service in which a “member” can use live broadcast products, VOD products, and compound products after paying a certain amount.
3. Ticket reservation service: It refers to a reservation service for performances provided by the “Company.” It includes the real-time e-commerce system and the website, mobile application, and mobile website for the system’s operation to provide the service.
4. STAYG Album Service: This is an app-only service that allows members to access the 'Digital Album Code' issued by the company to their own account and use the contents contained in the 'Digital Album Code'.
5. Album Code: A translingual code issued to provide services for access to content within the STAYG ALBUMS app via album code registration (QR code scan, NFC tag, or entry of code numbers provided in random format).
6. Album Code Registration: It refers to the act of storing all digital content available under the "Album Code" issued by "Company" in the "account of Members".
7. Users: It refers to the “members” and “non-members” who access the “STAYG service” provided by the “Company” through wired or wireless Internet, etc., and use the “contents” and other services offered by the “Company” under these Terms and Conditions.
8. Member: It refers to a “user” who entered into the use contract with the “Company” and is provided an ID. It is a person continuously provided with the information of the “Company” and can use the services provided by the “Company.”
9. ID: It refers to a combination of alphabets and numbers selected by the “Company” for the identification of “members” and for the service use of the “members”.
10. Password: It refers to a combination of letters or numbers set by the “member” to confirm that the “member” is a “member” that matches the provided “ID” and for confidentiality.
11. Business days: These refer to the days on which the “Company” provides normal services, and they exclude Saturdays, Sundays, and legal holidays.
12. Purchase Safety Service: "Act on Consumer Protection in Electronic Commerce, etc. (hereinafter referred to as the "E-Commerce Act") to ensure the purchase safety of "members" It means the "payment deposit system" or "consumer damage compensation insurance" provided by the "company" pursuant to Article 24 (2).
13. Contents: It refers to the data or information expressed in codes, characters, voices, sounds, images, or videos used in information and communications networks per Article 2, Paragraph 1, Clause 1 of the 「Act on Promotion of Information and Communications Network Utilization and Information Protection」, and it is produced or processed in an electronic form to increase the utility in its preservation and use.
14. Post: It is the generic term of information, such as text, images, photos, various files and links, and various comments posted by the “members” on the “STAYG service.”
15. Coupon: It refers to the “paid service” and “ticket reservation service” voucher issued online and offline by the “Company,” and the instruction of use is separately specified on the “coupon” or the use information page, etc.

② Terms that are not defined in Paragraph 1 of this Article shall be subject to the definitions in the relevant laws and regulations and guidance of each service.

Article 3 [Application Scope and Effect Priority]

① For these Terms and Conditions, Chapter 1 (General Provisions), Chapter 2 (General Regulations for Using the STAYG Service), Chapter 5 (Obligations of Contracting Parties), and Chapter 6 (Other Matters) apply to the entire service, and Chapter 3 applies to the live broadcast, VOD, and compound products, Chapter 4 to the ticket reservation service, respectively.

② In case of conflict between the provisions in Chapters 1, 2, 5, and 6 and the provisions of individual services in Chapters 3 and 4, the individual service-related regulations (Chapters 3 and 4) shall have priority over the regulations on the entire service (Chapters 1, 2, 5, and 6).

Article 4 [Stipulation, Effect, and Changes of Terms and Conditions]

① The “Company” posts the contents of these Terms and Conditions, trade name, representative’s name, business address (including the address where consumer complaints can be handled), phone number, e-mail address, business registration number, mail-order business report number, personal information management officer, etc. on the initial screen of the service so that users can easily recognize them. However, the Terms and Conditions and Privacy Policy can be viewed by users through a connected screen.

② The “Company” allows the “user” to print all of these Terms and Conditions and to check the contents of the Terms and Conditions in the process of use and take technical measures so that the “user” can ask questions to and receive answers from the “Company” regarding the contents of these Terms and Conditions.

③ If deemed necessary, the “Company” shall change these Terms and Conditions within the scope of not violating the relevant laws, including the 『Act on the Regulation of Terms and Conditions』, 『Act on Promotion of Information and Communications Network Utilization and Information Protection』, 『Content Industry Promotion Act』, 『Act on the Consumer Protection in Electronic Commerce』, etc. In the event the “Company” change the Terms, it shall specify the revised terms and conditions, the application date, and the reason for the change and notify them 10 days in advance of the date of application (30 days in advance if the changes are unfavorable to the “members” or on significant matters) on the service’s website and to individual “members” via e-mail or text message. If individual notification is challenging due to the “members” not entering or changing the contact information, or if the notice is returned more than twice even though the “member” was notified via the registered contact information, it is deemed that the individual notification was made by notifying under these Terms and Conditions.

④ The “Company” checks with the “member” whether the “member” agrees to apply the revised Terms and Conditions during the period set in Paragraph 3 of this Article and notifies or informs that [if the “member” does not express the intention to refuse by the date of application of changed Terms and Conditions, it will be deemed that the “member” has agreed]. At this time, if the “member” does not explicitly refuse the changed Terms and Conditions, the “Company” deems that the “member” has agreed to the changed Terms and Conditions.

⑤ In principle, these Terms and Conditions apply from the date the “member” agrees to these Terms and Conditions until the termination of the use contract or withdrawal of the “member.” However, some provisions of these Terms and Conditions may be effective even after the “member” terminates the use contract or withdraws.

Article 5 [Interpretation of Terms and Conditions and Regulations on Matters Outside the Terms and Conditions]

The matters not specified in these terms and conditions are based on related laws and regulations, such as 『Content Industry Promotion Act』, 『Framework Act on Electronic Documents and Transactions』, 『Act On The Consumer Protection In Electronic Commerce』,『Act on the Regulation of Terms and Conditions』, and 『Content User Protection Guidelines』, and the service usage policy set by the “Company.”

Chapter 2 General Regulations of Using the STAYG Service

Article 6 [Use Application, Approval and Rejection, and Establishment of Contract]

① A “user” who wants to become a “member” agrees to the Terms and Conditions and applies to become a “member,” and the “Company” approves the application to conclude a use contract.

② A “user” who wants to become a “member” must accurately fill out and submit the information required by the “Company” along with agreeing to these Terms and Conditions.

③ Children (under 14, or in the case of foreigners, under 16) cannot join as a “member.”

④ The “Company” may reject the application for becoming a “member” in case of any of the following reasons:

1. In case of omitting or incorrectly entering information in the user registration application

2. A person who has lost the qualification as a “member” and has not passed a certain subscription retention period set by the “Company”

3. If the requirements for the use application set by the “Company” are not met

⑤ The “Company” may delay or reject the approval of the membership application if there is no room for the facilities related to STAYG service or there is a technical or business issue.

⑥ In the event the “member” application is delayed or rejected per Paragraph 4 or 5 of this Article, the “Company” must immediately notify the applicant. However, this is not the case if the “Company” cannot notify the applicant without intention or negligence.

⑦ The “Company” may place restrictions on age and level following the regulations, such as 『Act on Promotion of Information and Communications Network Utilization and Information Protection』, 『Youth Protection Act』, and 『Promotion of the Motion Pictures and Video Products Act』, and conduct separate adult verification process.

Article 7 [Modification and Management of “Member” Information]

① If the information entered during the application changes, the “member” must immediately modify the information to reflect the latest changes. However, items that cannot be changed, such as name and ID, cannot be modified.

② The “member” shall bear the damages caused by unmodified information, and the “Company” is not responsible for this unless it is intentional or due to gross negligence.

③ The “members” is responsible for managing their own ““member” information” and must not allow a third party to use it.

④ The “Company” may restrict the use of the “ID” if the “nickname” of the “member” poses a risk of leaking personal information, encourages anti-social behavior, undermines public morals, or is used to be mistaken for the “Company” or its operator.

⑤ When the “member” learns that their account has been stolen or is being used by a third party, they must notify the “Company” immediately. In case the “member” does not notify the “Company” or even when they did but did not comply with the policy of the “Company,” the “company” is not responsible for the results.

Article 8 [Protection of Personal Information]

① The “Company” does not use the “member’s” information for purposes other than to provide STAYG service nor provide it to a third party without the consent of the “member.” However, the following cases are exceptions:

1. In case a transaction is made through the STAYG service when providing “member” information within the necessary range regarding transactions and delivery of goods
2. In case the law permits using the “member’s” personal information and providing it to third parties
3. In case there is a purchase, and it is necessary to execute it, and in case it is necessary for return, exchange, refund, cancellation, etc., even after the purchase has been completed

② The “Company” makes an effort to protect the personal information of “members” per the relevant laws and regulations, establishes a policy to protect the personal information of “members,” and designates a person as the personal information officer, publishing the information.

③ Regarding the protection of the personal information of “members,” the “Company” abides by the relevant laws and regulations and the Privacy Policy set by the “Company.” However, in the case of linked sites, affiliated sites, etc., besides the site of the “Company,” the Privacy Policy of the “Company” does not apply.

Article 9 [Disclaimer of Guarantee]

① The act of downloading any material using the STAYG service is performed at the discretion and risk of the “member,” and the “member” is solely responsible for the damage to the computer system and data loss caused by such data and downloading.

② No guarantees are provided for any advice and information, whether oral or written, that the “member” obtained through the STAYG service unless explicitly stipulated in these Terms and Conditions.

Article 10 [Notice to the “member”]

① The “Company” notifies the “member” by e-mail, text message, service notification message, and other effective electronic methods.

② When the “Company” notifies all “members,” it may replace the notification in Paragraph 1 of this Article with posting the notice on the website of “STAYG service” for a period of 10 days or more or presenting a pop-up screen. However, for changes in the Terms and Conditions per Article 4 or important matters related to the “member” themselves, the notice outlined in Paragraph 1 of this Article shall be provided.

Article 11 [“Member” Management]

① The “Company” may separately manage the “members” who apply to each of the following items and may take the measures specified in Paragraph 2 of this Article:

1. Registering false information when applying to subscribe or to use “content”
2. The "Company" makes a notification asking the "member" who has not used the service for one year after joining as a "member" or after the last use date for the intention to use the service, and there is no response from the "member" within the time set by the "Company"
3. Endangering the e-commerce order, such as interfering with other people using the "Company’s" service or stealing their information
4. Using, transmitting, or posting information (computer programs, etc.) prohibited by the “Company”
5. Infringing intellectual property rights, such as copyrights, of the “Company” or third parties
6. Damaging the reputation of the “Company” or a third party or interfering with their business
7. Using the “Company” to conduct an act prohibited by laws, regulations, or these Terms and Conditions or an act against public order and morals
8. Evading or incapacitating the technical protection measures of the “Company”
9. Using the service provided by the “Company” for other than the normal purpose or in an unjust way
10. Abusing the service abnormally to interfere with the business of the “Company”
11. Intentionally and continuously obstructing sales (false purchases, such as canceling after purchasing tickets for multiple performances within a short period)
12. Abusing claims (abusing compensation or advance refund, missing returned products, harsh language, farfetched claims, etc.)
13. Posting profanity, advertisements, etc.

② The “Company” may take the following actions against the “members” who violate these Terms and Conditions, related laws, and general principles of commerce:

1. Retrieving some or all the additional benefits provided by the “Company”
2. Limiting the use of certain services
3. Terminating the use contract
4. Claim for damages

③ In the event that the “Company” takes the measures specified in each item under Paragraph 2, the “Company” shall notify the “member” in advance by phone or electronic means, including e-mail. In case of unavoidable circumstances, such as the “member” cannot be contacted or in an emergency, the “Company” can take action first and notify after.

④ In the event that there is a reason for the "members" to protest against the measures taken by the "Company," they may do so.

Article 12 [Use of Service and Storage]

① Regarding using the “STAYG service,” the “Company” may set a separate management policy for postings, etc., in addition to these Terms and Conditions. Through this, it can manage the maximum number of days and capacity that the “STAYG Service” retains the posts and other posted content, the maximum disk space allocated to the “STAYG service’s” server, and the maximum number (maximum period) that the “STAYG service” can be accessed during a set period.

② Notwithstanding the policy of the “Company,” the “Company” shall not bear any responsibility for deleting or failing to store the posts or other posted content retained in the “STAYG service” following the policy per Paragraph 1 of this Article without any cause attributable to the “Company.”

Article 13 [Providing Information and Advertisements]

① The “Company” may post information necessary for “members’” using “STAYG service” on the “STAYG” website or provide it through postal mail, e-mail, applications, SMS, MMS, etc. However, if the “member” expresses their intention not to receive the information, the “Company” excludes the “member” from providing the information and does not take any responsibility for any disadvantages the “member” experiences due to not receiving the information.

② The “Company” provides advertising information in the same way stated in Paragraph 1 of this Article only when there is an obligation under the laws and regulations or when the “member” explicitly consents to it. Even when the “member” does not agree to receive advertising information from the “Company,” there are no limitations on using the “STAYG Service.”

③ The “Company” does not take any responsibility for any problems concerning the “member” using third-party services through advertisements.

Article 14 [Start of Using the Service]

① The “Company” starts the service from the moment it approves the “member’s” application of use. However, the “member” can use paid services after payment is completed.

② The minimum technology required to use the service is as follows. However, in the case of mobile applications, it may vary according to the policy of each mobile operating system (Android, iOS, Windows Mobile, etc.) provider.

1. PC web browser version is Chrome 35 or higher, Edge 12 or higher, or Safari 10 or higher (Windows and MacOS supported, graphic cards and monitor HDCP 1.4 or higher supported)

Article 15 [Service Usage Fee]

① The “Company” may charge a fee for providing certain services or functions of STAYG service.

② The usage fee in this Article shall abide by the provisions of this Article or a separate application.

Article 16 [Contract Withdrawal by the “User” and the Effect of Cancellation · Termination of the Contract]

① From the day that the “member” expresses the intention to withdraw the contract or within 3 business days from the date replying to the “member” about the intention to cancel or terminate the contract, the “Company” shall refund the payment with the same method as the payment. If a refund with the same method is not possible, the “Company” must notify this fact in advance. However, in the case of payment methods that require a receipt confirmation, the refund must be made within 3 business days from the date of receipt confirmation.

② When the “Company” makes a refund regarding the contract withdrawal of the preceding paragraph, and if the “member” pays with a credit card or electronic money, etc., the “Company” promptly requests to suspend or cancel the payment for goods, etc. to the provider of the appropriate payment method.

③ For surpassing the contract withdrawal period or request for early termination of “paid service,” the “Company” refunds per the following methods:

1. For payment methods, such as bank transfer, credit card (or check card, etc.), mobile phone micropayment, regular phone payment, and various gift certificates, the refund may deduct the amount that corresponds to the profit earned through the service or product – e.g., number of downloads (or streaming) using “contents” and the period of use, etc. – and additional deduction of 10% of the remaining amount.
2. For “paid services” paid via payment methods approved by the “Company,” such as points, the refunds will be issued as the following:
A. For “paid services” paid with points, etc., the refunds will not be in cash, and cancellations from each point provider will be requested.
B. If the “paid services” paid for with points, etc., have been partially used, they cannot be canceled.

④ If the “member” engages in an act falling under Article 11 Paragraph 1 and if there is an amount to be refunded after the “Company” cancels or terminates the contract or restricts the use of the service, the refund criteria set forth in this Article shall be followed to make a deduction and refund. In this case, the “member” may file an objection to such action according to the procedure set by the “Company,” and if the “Company” deems it justified, it will immediately resume using the service.

⑤ The “Company” does not charge a penalty or claim damages to the “member” for the reason of subscription withdrawal, and the “member’s” cancellation or termination does not affect the claim for damages.

⑥ When the “Company” delays the refund under Paragraph 1 of this Article to the “member,” it pays the delayed interest calculated by multiplying the delay period by the delayed interest rate set by the Enforcement Decree of the Act on Consumer Protection in Electronic Commerce.

Article 17 [Use of Purchase Safety Service]

① "Company" provides purchase safety services to enhance the reliability of e-commerce services and ensure secure transactions between "members" and "Company".

② The purchase safety service is applied to advance payment of cash transactions for all products purchased by STAYG service. However, it does not apply to cases falling under each subparagraph of Article 24 (3) of the "E-Commerce Act".

③ As a purchase safety service, a "payment deposit system" or a "consumer damage compensation insurance system" may be operated in accordance with Article 24 (2) of the "E-Commerce Act", and specific details of the applicable system are indicated and notified on the STAYG site's initial screen or product payment process.

Chapter 3 Live Broadcast Product, VOD Product, and Compound Product (Paid and Free Services)

Article 18 [Using Paid Services and Establishment of Contract]

① The contract to use the “paid service” is established when the “member” applies to use the “paid service” to the “Company,” and the “Company” approves it.

② The “Company” provides the following information so that the “member” can accurately understand and transact without mistakes or errors before paying for the “paid services.”

1. Matters regarding the “paid services’” contents, price, period of use, method of use, conditions and methods of contract withdrawal and cancellation, refund, and the choice of the “paid services”
2. Browse and select the list of “contents”
3. Confirmation of the details of the action taken by the “Company” for “contents” that cannot withdraw the contract of
4. Confirmation of use application for the “contents” or consent to confirmation of the “Company”
5. Choice of payment method

③ The “member” may use the “paid services” via means of payment designated by the “Company” and can use the “paid services” with “coupons” issued by the “Company.”

④ Detailed terms of use for the “paid services” are provided on the product details and purchase page.

⑤ The “Company” may not approve or withhold approval if the “member’s” use application for the “paid services” applies to any of the following:

1. When entering false information or not entering required information suggested by the “Company”
2. When a minor attempts to use “contents” prohibited by the Youth Protection Act
3. If there is no room for service-related facilities, or there is a technical or business issue

⑥ The approval of the “Company” is sent to the “member” in the form of a receipt confirmation notice per Article 10 Paragraph 1 and includes information on the confirmation of use application, whether the service can be provided, correction or cancellation of the application, etc. It is considered that the “paid service” use contract is established when the notice has arrived.

⑦ Among the products provided by the “Company,” the period of provision may vary depending on whether the respective rights holders give permission to use the products.

⑧ The “Company” does not separately charge for the fee per the data amount for using the “paid service” wirelessly, and the mobile carrier that the “member” has joined will.

⑨ Some “paid services” may not be available for repeated use.

Article 19 [Live Broadcast Products]

Live broadcast products allow the “member” to use the live broadcast service provided by “STAYG” within the announced usage period after payment, and the live broadcast provided through this product is not stored on the device of the “member.”

Article 20 [VOD Products]

For paid products, VOD products allow the “member” to use the video service provided by “STAYG” within the announced usage period after payment. For free products, they allow the “member” to use the video service provided by “STAYG” within the posted period. The live broadcast provided through this product is not stored on the device of the “member.”

Article 21 [Compound Products]

Compound products are a combination of live broadcast products and VOD products.

Article 22 [Change and Suspension of Service]

① In case of a significant operational, legal, or technical reason, the “Company” may change all or part of the service, such as the content, method of use, and the range of supported devices, within the scope that does not violate relevant laws and regulations.

② In the case of Paragraph 1 of this Article, the “Company” notifies the “member” of the details of the changing service and the date of provision by the method outlined in Article

4. The “Company” may refund or provide a service that converts to another product according to the “member’s” choice.

③ The “Company” may change or suspend all or part of the services provided for free for the needs of the “Company’s” policy and operation and will not separately compensate the “member.”

④ In case any of the following causes occur, the “Company” may temporarily restrict or suspend all or part of the services. In such case, the “Company” shall notify the “members” in advance or may notify them after the event if it is difficult to notify them in advance.

1. In unavoidable cases due to construction, such as repairing service facilities
2. When necessary for regular inspection, service upgrades, website maintenance, etc.
3. In case the normal service use is disrupted due to power outage, equipment failure, excessive usage, etc.
4. In case of other force majeure, such as natural disasters or national emergencies

Article 23 [Paid Service Payment Methods, etc.]

① The payment methods that the “member” can use to pay for paid services are as follows, and some payment methods may be restricted depending on the product.

1. Various cards, such as prepaid cards, debit cards, and credit cards
2. Various bank transfers such as phone banking and internet banking
3. Electronic money
4. Gift certificates or points issued by the party who signed a contract with the “Company”
5. Payment by other electronic payment methods
6. Mobile phone micropayment
7. Other coupons issued by the “Company”

② Depending on the circumstances of the “Company,” certain payment methods may be added or suspended to be provided.

③ Regarding the transaction amount of the “member,” the transaction limit – e.g., the accumulated monthly payment amount or payment limit per “member” - may be set per internal policies, external payment companies (banks, credit card companies, telecommunication companies, etc.), and other related laws and regulations. The “members” may not be able to purchase products if exceeding the transaction limit set by the “Company” if they attempt to purchase products exceeding the limit.

Article 24 [Posting Contents Details, etc.]

The “Company” displays the following on the initial screen or usage screen in a manner that the “user” can easily understand according to the characteristics of the “contents.”

1. Name or title of the “content”
2. Date of production and display of the “contents”
3. The name of the creator of the “contents” (in the case of a corporation, the name of the corporation)
4. Other terms and conditions of use, such as the “content’s” details, method of use, usage fee, refund conditions, etc.

Article 25 [Special Rules for Minor’s Use Contract]

In case a minor user under the age of 19 wants to use the paid service, the “Company” notifies them before concluding the contract that if the minor doesn’t earn consent or confirmation after concluding the contract from a legal representative, such as a parent, the minor themselves or the legal representative may cancel the contract.

Article 26 [Receipt Confirmation Notification and Change and Cancellation of Use Application]

① When the “member” applies for use or purchase, the “Company” gives the “member” a receipt confirmation notification.

② If there is any discrepancy in the expression of intent, the “member” who has received the receipt confirmation notification may request to change or cancel the use application immediately after receiving the notification. If there is a request before providing the “paid services,” the “Company” shall immediately process the request accordingly. However, if the payment has already been made, the provisions of Article 28 regarding withdrawal of contract, etc., apply.

Article 27 [Usage Time]

① In principle, the use of the live broadcast product, VOD product, and compound product services is 24 hours a day, 7 days a week. However, the service may be temporarily suspended for business or technical reasons of the “Company” or a period set by the “Company” for operational purposes. In such case, the “Company” shall notify in advance in principle, but if it is unavoidable, may notify after the event.

② The “Company” may divide the live broadcast products, VOD products, and compound product services into a certain range and set the available time for each range separately or determine the usage time for each service as a policy of the “Company.”

Article 28 [Cancellation · Termination of Using Paid Services]

① The “members” who have purchased the “paid services” related to using the “Company” and the “contents” may withdraw their contract within 7 days from the date of purchase. However, the “member’s” right to withdraw may be limited in any of the following cases:

1. In case the “Company” provides a trial product
2. In case the provision of “content” has started. However, in the case of a contract composed of divisible “contents,” there is no restriction on the part that the provision has not been started
3. In case the “Company” provides temporary or partial use of “contents” along with an indication of the fact for the “contents” that cannot be withdrawn from the contract

② The “member” may cancel · terminate the purchase of the “paid service” within 3 months from the date the “content” was provided or within 30 days from the date on which the “member” knew or could have known for any of the following reasons:

1. In case the “contents” agreed in the use contract are not provided
2. In case the provided “contents” differ significantly from the display, advertisement, etc.
3. In case normal use is significantly impossible due to other defects in the “contents”

③ In the case of Paragraphs 1 and 2 of this Article, the “member” may apply for cancellation of the use contract through the “Customer Service” or “Personal Information Management Page” at any time, and the “Company” shall quickly process the request according to the procedure stipulated in related laws and regulations.

④ Per Paragraph 3 of this Article, the “Company” shall reply to the “Member” without delay after receiving the “member’s” expression of intention to cancel or terminate the contract.

⑤ The “members” may request the remedy for defects in using the “paid services” by setting a reasonable period before expressing their intention to cancel or terminate the contract due to the reasons specified in Paragraph 2 Subparagraph 2 of this Article. However, if the “Company” deems that the remedy of the defect is impossible, it can immediately notify the “member” of the fact and cancel or terminate the use contract.

⑥ If the “member” does not fulfill the obligations of the “member” stipulated in Article 41, the “Company” may terminate this “paid service” use contract or suspend the use of “paid services” without prior notice.

Article 29 [Overcharge]

① In the event of an overcharge, the “Company” shall refund the entire amount in the same method as the “payment” of the usage fee. However, if a refund is not possible in the same method, it shall notify the “user” in advance.

② In the event of an overcharge due to a cause attributable to the “Company,” the “Company” will refund the entire amount regardless of contract costs or fees. However, in the event of an overcharge due to a cause attributable to the “user,” the “user” shall bear the cost required for the “Company” to refund the overcharge within a reasonable range.

③ If the “Company” refuses to refund the overcharged amount that the “user” claimed, the “Company” bears the responsibility to prove that the usage fee was charged legitimately.

④ The “Company” handles the refund procedure for the overcharge per the 『Content User Protection Guidelines』.

Article 30 [Compensation for User Damage Due to Content Defects, etc.]

In case of “user” damage due to defects in contents or failures, the “Company” shall process the matters regarding the standards, scope, methods, and procedures of compensation for user damage in accordance with relevant laws and regulations, such as 『Contents User Protection Guidelines』, 『Telecommunications Business Act』, etc.

Chapter 4 Ticket Reservation Service

Article 31 [Providing Reservation Service]

The “Company” provides the reservation service for performances through the ticket reservation service. The reservation period varies depending on the selection of reservation service and payment method that the “member” uses, and this follows the details specified in the information and reservation precautions for each product.

Article 32 [The “Member’s” Using the Reservation Service]

① Before purchasing a ticket product, the “member” must accurately check the reservation details and transaction conditions specified on the product purchase page before making a purchase. The “member” is responsible for all losses and damages incurred by purchasing without checking the product’s contents and transaction conditions.

② The “member” must comply with these Terms and Conditions and the details the “Company” notifies on the service screen and is responsible for all losses or damages incurred by violating or not fulfilling the Terms and Conditions and the notices.

③ If a dispute arises between the “Company” and the product sale procedure, the “member” shall be faithfully engaged with the resolution of the dispute and shall be responsible for all losses and damages incurred by the “Company” due to the negligence in dispute resolution.

④ The “member” shall be responsible for all the information the “member” entered regarding the payment for ticket reservation and the responsibilities and disadvantages incurred regarding the information.

⑤ The “member” must use the payment method under their own name when purchasing products and must not use another person’s payment method at their discretion. The “member” is responsible for all losses and damages to the “Company” and the owner of the payment method caused by arbitrarily using another person’s payment method.

⑥ The “Company” may check whether the “Member” has the right to use the payment method used to pay for the ticket product, and it may suspend or cancel the transaction until the confirmation is completed.

⑦ In case a minor user under the age of 19 wants to use the ticket reservation service, the “Company” notifies them before concluding the contract that if the minor doesn’t earn consent or confirmation after concluding the contract from a legal representative, such as a parent, the minor themselves or the legal representative may cancel the contract.

⑧ The “Company” must manage various facilities and data so that the “member” can safely receive the service. It can check whether the service is being used for the provision, and when it confirms a part that violates the purpose of use from the “member,” it may request an explanation of the reasons.

⑨ The “member” must purchase at their own discretion and responsibility even if the “Company” provides information or content for reference within the STAYG website or a link in a way that the “Company” receives and publishes the information from an affiliated company or a third party provides information or contents for the convenience of the “member.” The “Company” is not responsible for the purchase decision of the “member” in any case.

⑩ In case there lies an intentional or gross negligence of the “Company” in the damages borne by the “member” per this Article, the “Company” may bear the responsibility within the scope.

Article 33 [Ticket Reservation Fee]

① The “Company” charges a reservation fee for the reservation service that the “Company” provides. The reservation fees are differentiated depending on the reservation method (ticket reservation service or Customer Service, etc.). The reservation fee policy may be separately posted on the “Company’s” ticket reservation service and can be changed after notifying the “member” per Article 4.

② Unless otherwise set for each performance, the reservation fee will not be refunded even for cancellation under Article 37.

Article 33-2 [The Supply of Tickets]

① When purchasing a ticket, users can receive it through a method such as on-site receipt. In order to supply tickets purchased by users, the company specifies the supply method, the cost burden, and the period required for supply. If the company's intention or negligence exceeds the agreed supply period, the user's damage will be compensated.

Article 34 [Ticket Reservation Service Payment Methods etc.]

① The “Company” provides the “member” the methods to make a payment for the transaction via cash, credit card, and other methods, and the payment methods that the “member” can use to pay to purchase products are as follows:

1. Various cards, such as prepaid cards, debit cards, and credit cards
2. Various bank transfers such as phone banking and internet banking
3. Electronic money
4. Gift certificates or points issued by the party who signed a contract with the “Company”
5. Payment by other electronic payment methods
6. Mobile phone micropayment
7. Other coupons issued by the “Company”

② Depending on each product, certain payment methods may be limited.

③ Regarding the transaction amount of the “member,” the transaction limit – e.g., the accumulated monthly payment amount or payment limit per “member” - may be set per internal policies, external payment companies (banks, credit card companies, telecommunication companies, etc.), and other related laws and regulations. The “members” may not be able to purchase products if exceeding the transaction limit set by the “Company” if they attempt to purchase products exceeding the limit.

Article 35 [Regulations on False Purchases]

① For the protection of good users, the “Company” may set a certain period to restrict or cancel the reservation for customers who fall under each of the following subparagraphs:

1. Reserving through an illegal method (e.g., an attempt to make a reservation through an abnormal method)
2. Repeated bulk purchase and cancellation (e.g., repeating cancellation after purchasing in bulk for a certain period for reselling)
3. Other cases deemed to be an equivalent illegal use

② In the case of Paragraph 1 of this Article, the “Company” immediately grants more than one day to the customer to explain, and if the customer submits an explanation within that time limit and if the contents are deemed reasonable, the “Company” may cancel the corresponding action.

③ If the “member” continuously performs the act that corresponds to this Article and is deemed that the “member” is causing damage to the “Company” or other users, the “Company” may limit, suspend, or disable the “member” qualifications per Article 11.

Article 36 [Receipt Confirmation Notification and Change and Cancellation of Purchase]

① When the user applies for purchase, the “Company” gives the user a receipt confirmation notification.

② If there is any discrepancy in the expression of intent, the user who has received the receipt confirmation notification may request to change or cancel the use application immediately after receiving the notification. If there is a request before issuing the ticket, the “Company” shall immediately process the request accordingly. However, if the payment has already been made, the provisions of Article 37 regarding refund, etc., apply.

Article 37 [Cancellation of Purchase and Refund]

① The user can cancel the tickets the user purchased on the STAYG site before the event/sale cancellation period ends. If the user does not take the cancellation procedure by the ticket cancellation deadline, no cancellation or refund can be processed on the ticket reservation service of the “Company.”

② The “Company” stipulates the sales and cancellation deadlines on the individual performance’s product page. The sales and cancellation deadlines are subject to change according to the circumstances of the event organizer.

③ The “Company” does not charge a cancellation fee when canceling within 7 days of purchase per relevant laws and regulations. If the cancellation is within 10 days from the date of the performance, the cancellation fee will be as the following subparagraphs:

1. 10 days or more before the performance date: No cancellation fee.
2. 9 days before to 7 days before the performance date: 10% of the ticket price
3. 6 days before to 3 days before the performance date: 20% of the ticket price
4. 2 days before to until the cancellation deadline: 30% of the ticket price
5. However, if the payment amount is less than 1,000 won, 1,000 won will be charged due to the minimum payment amount policy of the credit card company and payment agency

④ If canceling outside the period specified in Paragraph 3 of this Article, the cancellation fee may be set differently and deducted according to individual goods and services, and the “Company” may change the cancellation fee policy after prior notice. However, unless otherwise specified, the criteria of this article shall apply.

⑤ Notwithstanding Paragraph 4 of this Article, if the time of cancellation falls within the deadline of the Criteria for Settlement of Consumer Disputes, the compensation provisions of the Criteria shall apply.

⑥ If the user loses or damages the reservation ticket, the “Company” may not cancel or change the reservation or reissue the ticket.

Article 37-2 [Cancellation method according to supply method]

① On-site Reservationist

1. Users can request cancellation of purchase on the STAYG site prior to the event/sale cancellation deadline.
2. Cancellation is possible even after the date of booking, but a cancellation fee according to Article 36 will be charged.

② Other

Follow the way the company has informed you in advance.

Article 38 [Cancellation/Refund Processing According to the Payment Method]

① Credit card payer

1. Users can request cancellation of purchase on the STAYG site prior to the event/sale cancellation deadline.
2. When the user cancels a ticket reserved, they must pay the “Company” for other expenses, including a pre-set cancellation fee, and the “Company” may refund the difference by deducting/offsetting the cancellation fee, etc., from the refund amount of the reserved ticket.
3. When canceling a reservation, the previous payments are canceled according to the partial cancellation method of the credit card company and re-approvement of the cancellation fee with the same card at the time of the initial payment based on the time of cancellation, or the payment amount is canceled after deducting the cancellation fee. Partial cancellation may be limited in the case of multiple payments (two or more payment methods) or payments with discount coupons applied.
4. The refund method and date of the cancellation amount may differ depending on the time of canceling the reservation and the refund processing standards of the credit card company, and the refund policy of the used credit card abides by the policy of the corresponding credit card company.

② Simple payment service (NAVER Pay, Kakao Pay, PAYCO, etc.) payers

1. The user may directly cancel the ticket reservation through the “Company’s” ticket reservation service on the day of the reservation. However, the criteria for calculating the reservation time are based on the date, not the hours.
2. When the user cancels a ticket reserved, they must pay the “Company” for other expenses, including a pre-set cancellation fee, and the “Company” may refund the difference by deducting/offsetting the cancellation fee, etc., from the refund amount of the reserved ticket.
3. When canceling a reservation, the previous payments are canceled according to the partial cancellation method of the electronic payment gateway (PG) company and re-approvement of the cancellation fee with the same card at the time of the initial payment based on the time of cancellation, or the payment amount is canceled after deducting the cancellation fee. Partial cancellation may be limited in the case of multiple payments (two or more payment methods) or payments with discount coupons applied.
4. The refund method and date of the cancellation amount may differ depending on the time of canceling the reservation and the refund processing standards of the electronic payment gateway (PG) company.

Article 39 [Prohibited Acts]

① The act of the “member” directly transacting (direct transaction) with another party without using the payment amount protection service that the “Company” provides is prohibited for the safety of the transaction. The parties to the transaction are responsible for all issues that arise through the direct transaction, and the “Company” does not bear any responsibility.

② A “member” who is confirmed to have engaged in or induced direct transactions may be suspended from using the service or have the use contract terminated, and a “member” can report the “member” who engaged in or induced direct transactions to the Customer Service operated by the “Company.”

③ It is prohibited to use the service or access the system in an abnormal way other than following the service usage method that the “Company” provides.

④ If the “Company” confirms misconduct on the system, it may take measures against the corresponding “member,” such as withdrawing some or all the benefits that the “Company” additionally provides, restricting the use of specific services, and terminating the use contract, etc.

⑤ It is prohibited to steal another party’s name, card information, account information, etc., to use the purchase service that the “Company” provides.

⑥ It is prohibited to make abnormal payments in a way prohibited by laws and regulations, including the “Specialized Credit Finance Business Act,” such as borrowing funds disguising to sell goods or provide services. If such details are confirmed, the “Company” may cancel or stop the transaction and notify the relevant authorities.

⑦ It is prohibited to purchase without actual intention to purchase and make abnormal transactions using the discount rate that the “Company” provides. If such details are confirmed, the “Company” may cancel the transaction, limit the service use, or terminate the use contract.

Chapter 5 Obligations of Contracting Parties

Article 40 [Obligations of the “Company”]

① The “Company” protects the personal information of the “member” and puts a security system in place to provide an environment in which the “members” can safely use the “services.”

② Regarding the business within the scope of Paragraph 1 of this Article, the “Company” may prepare and use statistical data on all or part of “members’” personal information without the prior consent of the “members” and may send cookies to the “members’” computers for this purpose. In this case, the “members” may refuse to receive cookies or change the browser settings of the computer for the warning about the reception of cookies.

③ The “Company” shall promptly handle complaints from the “member” related to “services,” and if a quick processing is difficult, the “Company” shall post the reason and processing schedule on the “service” screen or via e-mail, etc. to notify the “member.”

④ The “Company” complies with laws and regulations related to the operation and maintenance of “services,” such as 『Act on Promotion of Information and Communications Network Utilization and Information Protection』, 『Protection of Communications Secrets Act』, 『Telecommunications Business Act』, etc.

Article 41 [Obligations of the “Member”]

① The “member” shall not engage in any of the following acts:

1. Falsely filling out the information required in the registration form or filling it out in the name of another person to apply to use and receive services, or stealing or illegally using the account of another “member”
2. Copying, distributing, or commercially using information obtained by using the “service” information of the “Company” without the prior consent of the “Company”
3. Damaging the honor of others or disadvantaging others
4. Posting or disclosing pornography or linking to pornographic sites
5. Infringing the “Company’s” and a third party’s rights, such as intellectual property rights, etc.
6. Distributing information, sentences, figures, voices, etc., that violate public order and morals to other parties
7. Registering or distributing computer virus infection data that causes malfunction of equipment related to “services,” destruction of information, or confusion
8. Intentionally interfering with the “service” operations or transmitting information that may interfere with a stable operation of the “service” and advertising information against the will of the recipient
9. Conducting sales activities using the “service” to sell products except for cases officially recognized by the “Company,” hacking, advertising for profit, conducting commercial activities through pornographic sites, and illegally distributing commercial software
10. Posting, uploading, transmitting, or disclosing via e-mail or other means the content without the right to transmit legally, contractually, or per delegation
11. “Stalking” or otherwise harassing others or collecting or storing personal information about other “members”
12. Other illegal or unfair acts

② The “member” shall comply with relevant laws, the regulations of this Terms and Conditions, use guides, notices posted on the “service,” notices from “Company,” etc. They should not engage in other acts that interfere with the “Company’s” business.

③ If the “member” violates this Article, the “Company” may suspend or terminate the “member’s” account and reject all or part of the current or future use of the services. Also, the “Company” is not responsible for legal actions such as the detention of the “member” by related organizations for violating this Article, and in case the “member” damages the “Company” regarding such acts, they are responsible for compensating the “Company” for damages.

Article 42 [Intellectual Property Rights]

① Unless the "member" and the "Company" determine otherwise, the ownership of all materials posted, disclosed, or submitted on the "service" (including the ones delivered between the "members") belongs to the publisher or author. However, for a smooth "service," the "Company" shall delete the posted content without the consent of the publisher or author after a certain period per the posting management policy, service inspection, or the laws and regulations, such as the 『Act on Promotion of Information and Communications Network Utilization and Information Protection』, 『Youth Protection Act』, 『Copyright Act』, etc.

② If the "member" terminates the use contract or the use contract is terminated for a legitimate reason, the right to the "member's" post belongs to the "Company."

③ Unless otherwise specified in the relevant laws and regulations, the "member" is deemed to grant the non-exclusive and sub-licensable right to the "Company" for materials publicly posted or submitted to the "service."

④ The "member" may not use the materials posted on the service for commercial purposes, such as processing or selling information obtained using the "service," or allow a third party to use them. The copyright infringement of public materials or posts is subject to applicable laws and regulations.

⑤ The "member" agrees to indemnify and prevent harm to the "Company" and related parties in case of an intellectual property dispute due to the content that the "member" submitted.

⑥ This "service" or software related to the "service" is protected by the related intellectual property rights and other laws, and the information contained in the sponsored advertisements or information provided to the "member" through the "service" or the advertisers is protected by the intellectual property laws, such as copyrights, trademarks, and patents.

⑦ The "member" shall not attempt to copy or modify software, create creative works, reverse engineer, reverse assemble, or discover source code, and they cannot sell, transfer, sublicense, establish security rights, or otherwise transfer any rights of the software. Also, they must not allow a third party to engage in the acts above.

Chapter 6 Other Matters

Article 43 [Compensation for Damages]

① This “service” is provided for the convenience of the “member,” and as long as the usage fee, including the amount charged for this “service,” is free, the “Company” is not responsible for any damages incurred regarding using the “service.”

② In case the “member” violates these Terms and Conditions and causes damage to the “Company,” the “member” who violates these Terms and Conditions must compensate for all damages to the “Company.”

③ In case the “Company” receives various objections, including claims for damages or lawsuits, from a third party other than its “members” due to the “member” committing illegal acts or violations of these Terms and Conditions while using the “service,” the “member” must indemnify the “Company” at their own risk and expense. If the “Company” is not exempted, the “member” must compensate for all damages caused to the “Company” because of that.

④ In case the “member” suffers damage while using the “service” due to a reason attributable to the “Company” regarding the “Company” providing the paid service, the “member” may receive reasonable and appropriate compensation.

Article 44 [Indemnification]

① The “Company” is not responsible for any damage caused to the “member” or a third party due to any of the following subparagraphs:

1. The “service” cannot be provided due to a natural disaster or an equivalent force majeure
2. The “member” neglects the illegal use of others, such as neglecting the management of their account
3. The “member” steals a third party’s personal information, such as account, mobile phone, bank account, credit card number, etc., and causes damage to the third party
4. The service cannot be used due to a failure of the public communication wire that is not under the management of the “Company”
5. Other failures of communication service, etc., that are not attributable to the “Company”

② The “Company” is not responsible for the loss of the revenue expected by the “member” using the “service” and is also not responsible for any other damages caused by the data obtained through the “service.”

③ The “Company” is not responsible for the details, such as reliability and accuracy, of the information, data, and facts posted by the “members” on the “service.”

④ Among the damages that occurred to the “member” while using the “service,” the “Company” is not responsible for damages caused by the “member’s” intention or negligence.

⑤ The “Company” has no obligation to intervene in disputes on the “service between “members” or between a “member” and a third party” and is also not responsible for compensating for the resulting damages.

Article 45 [Governing Law and Competent Court]

① The laws of the Republic of Korea apply to these Terms and Conditions, the service use contract between the “Company” and the “member,” and the transaction of goods between the “Company” and the “member.”

② In case of a dispute between the “Company” and “member” regarding this service and a lawsuit, the competent court shall be determined per the relevant laws.

Article 46 [Other Provisions]

① When necessary, the “Company” may temporarily or permanently modify or suspend all or part of a specific service or function after notifying it in advance on the STAYG website.

② Each party may not transfer or dispose of the rights and obligations under these Terms and Conditions to a third party without the other party’s written consent.

③ Regarding these Terms and Conditions, the contract, agreement, notice, etc., additionally prepared by agreement between the parties, and the contents notified by the “Company” on the STAYG website according to the change in the “Company’s” policy, the enactment and revision of laws and regulations, or the notification or guidelines of public authorities, etc. also form part of the use contract.

④ The “Company” installs and operates a Customer Service center to actively collect legitimate opinions or complaints that may arise when the “member” uses the service, to resolve them, and to mediate disputes between the “members.” The “Company” actively reviews various complaints and opinions raised by the “member” and promptly handles them if they are deemed justifiable. For matters that are difficult to handle immediately, the “Company” notifies the “member” of the reason and the processing period via e-mail or phone.

Addendum (Enforcement Date) These Terms and Conditions are effective from 4, 8, 2024.

Terms and Conditions of Use