[TICKET SALES DATES]

- [DAY-1] : Dec 29, 2022. 15:00 (KST) ~ Jan 14, 2023. 18:00 (KST)
- [DAY-2] : Dec 29, 2022. 15:00 (KST) ~ Jan 15, 2023. 17:00 (KST)
- [2 DAY PASS] : Dec 29, 2022. 15:00 (KST) ~ Jan 14, 2023. 18:00 (KST)

※ Please make sure to check the payment cancellation/refund closing time and related regulations below before proceeding with the purchase.
※ This online live streaming is available for purchase and viewing all over the world.

[NOTE]

1) This concert is for ages 7 and up. Live Streaming Ticket can be purchased one per person.
2) Make a reservation using other people's information, not your personal information, you may be legally responsible for illegal activities. In addition, the Purchasing Party is solely responsible for the damage caused by the purchase through illegal channels.
3) Please read the performance information on the channel page before purchasing.
4) Except for cases where separate announcements are made, all processes will be carried out according to the applicable reservation regulations.

[REFUND/CANCEL NOTICE]

▶ REFUND/CANCEL METHOD

- If you request "My Page > Purchases > Order Details > Cancel purchase" within 7 days of purchase, it will be canceled within 3 business days.
- However, the customer cannot cancel directly in the following case, so please contact the customer center(stayg.help@geniemusic.co.kr).

1) If 7 days have passed from the date of purchase
2) It has not been 7 days since the purchase date, but if the cancellation request date is the day of the performance
3) If you purchase the product on the day of the performance

▶ PRECAUTIONS FOR REFUND/CANCEL

- Refund/cancellation is not possible if it exceeds 7 days from the date of purchase.
- You can request a refund/cancellation up to the day before the performance, and you cannot refund/cancel the live streaming ticket regardless of whether you watch the video or not after the performance starts.
- Refund/cancellation is not possible if all the videos included in the product have been played at least once.
- Cancellation processing will be completed within 3 business days after the refund/cancellation request, and will be refunded to the method of payment for the first time. The refund schedule may vary depending on the credit card company's situation, so please contact us through the payment method for further inquiries.
- Please check the normal issuance of the ticket on the "My Page > Purchases" before the performance begins. We are not responsible for the failure to confirm the normal issuance of the live streaming ticket, and if you cannot confirm the normal issuance, please contact the customer center(stayg.help@geniemusic.co.kr). Cancellations due to omissions will be canceled collectively after the end of the performance without additional guidance.
- If your refund/cancellation has not been processed smoothly, please contact the customer center(stayg.help@geniemusic.co.kr).

[GUIDELINES FORE THE PROTECTION OF MINOR'S RIGHTS]

If a minor customer orders a product without the consent of a legal representative (parents, etc.), the minor himself or the legal representative (parents, etc.) may cancel the order.

[PRODUCT INFORMATION]

Product Name[DAY-1] 2023 DKZ FAN-CON〈Welcome to DTU> / [2 DAY PASS] 2023 DKZ FAN-CON〈Welcome to DTU〉Y
Producer or supplierHost : Dongyo Entertainment, GENIE MUSIC / Organizer : SPRING ENT Corp.
Terms and recommended usage periodThis performance can be viewed on this viewing page (https://www.stayg.tv/channel/live/detail/10095) after purchasing a live streaming ticket on STAYG.
Product delivery methodOnline Live Streaming
Minimum system requirements or required software ▶ PC : Windows, MacOS support, Graphic Card and Monitor HDCP 1.4 or higher
▶ Mobile : iOS 13+, Android 8+
▶ Browser : Chrome 35+, Edge 12+, Safari 10+
▶ Speed: Minimum 20Mbps internet connection
Effects of subscription withdrawal, or contract cancellation or termination - Payment cancellation/refund will be closed one day before the start of this performance, and refunds will not be available after the deadline, regardless of whether you watch the video or not.
- Please note that if you leave STAYG, you will not be able to watch and recover the live streaming ticket.
Consumer Consultation Customer CenterSTAYG Customer Center : stayg.help@geniemusic.co.kr
GENIE MUSIC Customer Center : 1577-5337

▶ FAQ : https://www.stayg.tv/faqList

2023 DKZ FAN-CON〈Welcome to DTU〉

Live