[STAYG TICKET SALES DATES]

※ Please make sure to check the payment cancellation/refund closing time and related regulations below before proceeding with the purchase.

[NOTICE]

1) This concert is for ages 7 and up. One Live Streaming Ticket can be purchased per person.
2) In the event that you make reservations using other people's information instead of your own, you may be legally responsible for violations of the law. In addition, the Purchasing Party is solely responsible for the damage caused by the purchase through illegal channels.
3) Please read the performance information on the channel page before purchasing.
4) Except for cases where separate announcements are made, all processes will be carried out according to the applicable reservation regulations.

▶ REFUND/CANCELLATION METHOD

- If you request a ticket cancellation via "My Page > Purchases > Order Details > Cancel purchase" within 7 days of purchase, your ticket will be canceled within 3 business days.
- However, the purchaser cannot cancel directly in the following cases, so please contact the Customer Center(help@stayg.tv) if you apply to the following.

1) If 7 days have passed from the date of purchase
2) If it has not been 7 days since the purchase date, but the cancellation request date is the day of the performance
3) If you’ve purchased the product on the day of the performance

▶ PRECAUTIONS FOR REFUND/CANCELLATION

- Refund/cancellation is not possible if made over 7 days from the date of purchase.
- You can request a refund/cancellation up to the day before the performance, and you cannot refund/cancel the live streaming ticket regardless of whether you’ve watched the video or not once the performance starts.
- Refund/cancellation is not possible if any of the videos included in the product have been played at least once.
- In the case of the “Live Streaming + RE-LIVE” ticket, “RE-LIVE” is a service provided when purchasing the ticket, and refunds/cancellations due to not watching “RE-LIVE” are not possible.
- Cancellation processing will be completed within 3 business days after the refund/cancellation request, and will be refunded to the method of payment used when first purchased. The refund schedule may vary depending on the credit card company's situation, so please contact us through the payment method for further inquiries.
- Please check that ticket has been issued properly via "My Page > Purchases" before the performance begins. We are not responsible for the failure to confirm the proper issuance of the livestreaming ticket, and if you cannot confirm the proper issuance, please contact the Customer Center(help@stayg.tv). Cancellations due to omissions will be canceled collectively after the end of the performance without additional notifications.
- If your refund/cancellation has not been processed properly, please contact the Customer Center(help@stayg.tv).

If a minor orders a product without the consent of a legal representative (parents, etc.), the minor themselves or the legal representative (parents, etc.) may cancel the order.

Product Name[DAY 1] 2023 김재환 CONCERT “NOT ALONE”
Producer or supplierHost : WAKEONE Co., Ltd., SWING ENTERTAINMENT Co., Ltd. / Organizer : SPRINGENT Corp.
Terms and recommended usage periodThis performance can be viewed on this viewing page (https://www.stayg.tv/channel/live/detail/10362) after purchasing a livestreaming ticket on STAYG.
Product delivery methodOnline Live Streaming
Minimum system requirements or required software ▶ PC : Windows, MacOS support, Graphic Card and Monitor HDCP 1.4 or higher
▶ Mobile : iOS 13+, Android 8+
▶ Browser : Chrome 57+, Edge 16+, Safari 13+
▶ Speed : Minimum 20Mbps internet connectio
Effects of subscription withdrawal, or contract cancellation or termination - Payment cancellation/refund will be closed one day before the start of this performance, and refunds will not be available after the deadline, regardless of whether you watch the video or not.
- Please note that if you delete your STAYG account, you will not be able to watch and recover your livestream ticket.
Consumer Consultation Customer CenterSTAYG Customer Center : help@stayg.tv
GENIE MUSIC Customer Center : 1577-5337